Motor Warranty Services of North America

When purchasing a vehicle, one of the most critical considerations is the warranty coverage that comes with it. A warranty provides peace of mind, ensuring that if something goes wrong, repairs or replacements will be covered—at least partially—by the manufacturer or a third-party provider.

Motor Warranty Services of North America (MWS) is a well-known provider of vehicle service contracts and extended warranties. Their network of certified repair shops ensures that customers receive high-quality repairs without the financial burden of unexpected breakdowns.

In this 2800-word guide, we will explore:

  • What Motor Warranty Services of North America offers

  • How their repair shop network operates

  • The benefits of choosing an MWS-affiliated repair facility

  • Common types of repairs covered under MWS warranties

  • How to file a claim and get your vehicle serviced

  • Customer experiences and reviews

  • Alternatives to MWS warranties

  • Tips for maximizing your warranty coverage

By the end of this article, you will have a clear understanding of how Motor Warranty Services of North America repair shops function and whether their services align with your automotive needs.

1. What is Motor Warranty Services of North America (MWS)?

Motor Warranty Services of North America is a provider of vehicle service contracts, often referred to as extended warranties. Unlike manufacturer warranties, which typically last 3 years/36,000 miles (whichever comes first), MWS offers extended coverage that kicks in after the factory warranty expires.

Key Features of MWS Warranties:

  • Coverage Options: MWS provides different levels of protection, from powertrain-only coverage to comprehensive bumper-to-bumper plans.

  • Nationwide Repair Network: MWS partners with certified repair shops across North America, ensuring customers have access to reliable service.

  • Flexible Payment Plans: Customers can choose between one-time payments or monthly installments.

  • Transferable Coverage: If you sell your car, some MWS warranties can be transferred to the new owner, increasing resale value.

MWS is not an insurance company but rather a service contract provider that helps mitigate repair costs over time.

2. How Does the MWS Repair Shop Network Work?

When your vehicle needs repairs, MWS requires you to visit one of their approved repair facilities. Here’s how the process typically works:

Step 1: Locate an Approved Repair Shop

MWS has a network of ASE-certified mechanics and dealership service centers. You can find an authorized shop via:

  • The MWS website

  • Customer service hotline

  • Mobile app (if available)

Step 2: Get a Diagnostic Check

Before any repairs, the shop will diagnose the issue to confirm it’s covered under your warranty.

Step 3: Approval from MWS

The repair shop submits a claim to MWS for approval. Once verified, MWS will authorize the repairs.

Step 4: Pay Any Applicable Deductible

Most warranties require a deductible (e.g., $100 per visit). You’ll pay this directly to the repair shop.

Step 5: Repairs are Completed

The shop performs the repairs using approved parts (OEM or aftermarket, depending on your contract).

Step 6: Vehicle Pickup

Once repairs are done, you can retrieve your car without worrying about the bulk of the costs.

3. Benefits of Using an MWS-Affiliated Repair Shop

Choosing an MWS-certified repair facility comes with several advantages:

A. Quality Assurance

  • MWS partners with ASE-certified technicians, ensuring high-quality repairs.

  • Shops must meet MWS’s standards for equipment and service.

B. Streamlined Claims Process

  • Since the shop works directly with MWS, claims are handled faster than if you went to a non-affiliated mechanic.

C. No Out-of-Pocket Negotiations

  • The repair shop bills MWS directly, reducing disputes over coverage.

D. Warranty Compliance

  • Using unauthorized repair shops could void your warranty. MWS-affiliated shops guarantee compliance.

4. Common Repairs Covered by MWS Warranties

Coverage varies by plan, but common repairs include:

A. Engine and Transmission (Powertrain Coverage)

  • Engine failure

  • Transmission rebuilds

  • Turbocharger/supercharger issues

B. Electrical Systems

  • Alternator and starter replacements

  • Battery failure (in some cases)

  • ECU (Engine Control Unit) malfunctions

C. Cooling and Fuel Systems

  • Radiator leaks

  • Water pump failure

  • Fuel injector problems

D. Steering and Suspension

  • Power steering pump failure

  • Strut and shock absorber replacements

E. Air Conditioning and Heating

  • Compressor failure

  • Blower motor issues

Note: Wear-and-tear items (brakes, tires, wiper blades) are typically not covered.

5. How to File a Claim with MWS

If your vehicle needs repairs, follow these steps:

  1. Check Your Contract – Confirm that the issue is covered.

  2. Contact MWS – Call customer service or log into your account.

  3. Visit an Approved Shop – Get a diagnosis and submit the claim.

  4. Pay Deductible – If applicable.

  5. Wait for Approval – MWS reviews the claim.

  6. Repairs Completed – The shop fixes the issue.

Tip: Keep all service records in case of disputes.

6. Customer Reviews and Experiences

Positive Feedback:

  • Many customers appreciate the hassle-free claims process.

  • Affordable deductibles compared to full repair costs.

Common Complaints:

  • Some customers report delays in claim approvals.

  • Limited repair shop options in rural areas.

Overall, MWS has mixed reviews but remains a popular choice for extended coverage.

7. Alternatives to MWS Warranties

If MWS doesn’t meet your needs, consider:

  • Manufacturer Extended Warranties (e.g., GM Protection Plan, Toyota Extra Care)

  • Third-Party Providers (Endurance, CarShield, Protect My Car)

  • Self-Insuring (Setting aside savings for repairs)

8. Tips for Maximizing Your MWS Warranty

  • Read the Fine Print – Know what’s covered and what’s excluded.

  • Follow Maintenance Schedules – Skipping oil changes can void coverage.

  • Keep Records – Document all services and repairs.

  • Use Approved Shops Only – Avoid unauthorized repairs.

Conclusion

Motor Warranty Services of North America provides a valuable safety net for vehicle owners who want to avoid unexpected repair costs. By using their network of certified repair shops, customers benefit from streamlined service, quality repairs, and financial protection.

Before purchasing an MWS plan, compare coverage options, read reviews, and ensure the terms align with your driving habits. With the right warranty, you can drive with confidence knowing that major repairs won’t break the bank.

Would you consider an MWS warranty for your next vehicle? Let us know in the comments!